Tecdonor FAQ

Advice and answers from the Tecdonor Team.

Category:

What do I need to submit to be verified?
What do I need to submit to be verified?

Submitting proper details to verify your account.

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How do I view, accept &/or reject volunteer applications?
How do I view, accept &/or reject volunteer applications?

Viewing, accepting or rejecting volunteer applications.

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How long does the verification process take?
How long does the verification process take?

Nonprofit verification process

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How do I edit / cancel an opportunity?
How do I edit / cancel an opportunity?

Editing and canceling an opportunity.

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What type of personal information do you obtain from volunteers?
What type of personal information do you obtain from volunteers?

User information

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Can I invite my existing volunteers?
Can I invite my existing volunteers?

Inviting existing volunteers

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How can I download volunteer reports?
How can I download volunteer reports?

Volunteer reports

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How is personal volunteer information used?
How is personal volunteer information used?

User information

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Will I be able to track volunteer activity through Tecdonor?
Will I be able to track volunteer activity through Tecdonor?

Tracking volunteer activity through Tecdonor

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How do I invite my Employees / Managers?

Inviting and managing employees

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How do I create my nonprofit account?

Shows how to set-up your Nonprofit Profile via the Volunteer Dashboard

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How do I manage donations?

Viewing Cash and Tec donations on your Nonprofit.

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How do I customize system emails?

Editing and Customizing System Emails that my Non-profit sends

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How do I Upgrade my Nonprofit Account

Account upgrade, billing information

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How to Add Profile Requirements for Opportunities?

Adding Profile Requirements to Opportunities in my Non-profit Platform.

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Looking at My Analytics and How to Export Them

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How Can I Share Opportunities to My Social Media Accounts?

Sharing opportunities to social media accounts.

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How do I know if my application is approved?

Finding out if applications have been accepted

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How do I Upgrade my Volunteer Account

Upgrading your Volunteer Account

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How can I cancel my application?

Canceling your application

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How can I Make a Donation to a Nonprofit?

Making a donation to a Non-Profit

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How do I apply to Opportunities?

Applying to opportunities

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How do I change my location?

Changing your location

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What is the minimum age to participate?

Earning points and looking for your non-profit

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How Do I Share Opportunities to My Social Media Accounts?

Sharing Opportunities Publicly as a Volunteer

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How do I set a Cap or Limit for my Offers?

Setting a cap/limit for your offers

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How long does the verification process take?

Business Verification process

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What do I need to submit to be verified?

Requirements needed to be verified

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How do I promote or announce our offers?

Promoting and announcing offers/incentives

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How do I create Offers?

Create coupons, rewards or discounts

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How do I invite Employees?

Sending invitations to employees

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How do I create my Business Account?

Creating your Business Account

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How do I Upgrade my Business Account?

Upgrading your Business Account

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How do I redeem my TEC Points (Rewards Points)?

Redeeming your TEC Points or Rewards Points

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How do I get a refund? Can I get a refund?

Getting a refund

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How do I cancel my account?

Account cancellation

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Can I have profiles for all 3 categories - volunteer, nonprofit, business?

Creating different user accounts

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How do I connect my Nonprofit or Business with Stripe?

Connecting your Non-profit or Business accounts with Stripe

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How can I make an employee a Manager?

Turning an employee to become a Manager

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Do TEC Points (Rewards Points) Expire?

TEC Points (Rewards) Expiration

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How do I update my profile?

Updating your Persona, Non-profit, and Business profiles.

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Tecdonor Image Guide

Image sizes and dimensions for your opportunities.

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Is Tecdonor Available Worldwide?

Using Tecdonor around the world

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